Frequently Asked
Questions
Everything you need to know about garment care, pickup, and the Essentials subscription.
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Yes. There is a 20 lb minimum for all orders. Any order over 75 lbs is not eligible for next-day return.
Delivery is $9 per order and is waived for subscription service.
We currently serve Houston: 77008 • 77018 • 77091 — within a 5-minute drive.
Schedule your pickup, set your preferences, and we handle the rest — from cleaning to delivery. You'll receive updates throughout the process.
Yes. Your laundry will be delivered to your preferred location — porch, designated spot, or building reception — with photo confirmation.
Next-day delivery is available for a flat $20 fee. Orders over 75 lbs are not eligible for next-day return.
Your payment method is securely stored when you place your order. You'll only be charged after your laundry has been completed.
If a pickup is missed, we'll work with you to reschedule. A $10 missed pickup fee applies to cover driver time.
First Order
Fill out our form, set your preferences, and schedule your pickup date and delivery window.
First-time customers can use any bag or their hampers. Your laundry must be contained for us to provide service.
Specify folding, hang-dry, and special instructions when placing your order.
Standard turnaround is 48 hours from pickup to delivery.
Yes. Provide clear instructions for your preferred and secure pickup location when scheduling.
Our Services
We offer wash & fold services for everyday laundry, along with a recurring pickup option through our Essentials subscription.
Yes. We cannot accept pet items, heavily contaminated items, or specialty items such as wedding dresses, suits, shoes, hats, furs, or handbags.
Yes. All items are sorted and handled according to fabric type and care needs, along with any preferences you provide.
Unscented, hypoallergenic, dye-free detergent on every order. If you have specific ingredient sensitivities, we're happy to share product details before your first pickup.
Some comforters and duvets are accommodated and priced separately, starting at $15 per item. Contact us before your first order.
Pickup & Delivery
Pickups are available Monday, Wednesday, and Friday between 8:00–9:00 AM. Items must be ready by 8:00 AM. Delivery occurs within 24 or 48 hours.
Delivery is $9 per order and is waived for subscription service.
Pickup requests must be scheduled at least 24 hours in advance.
You can reschedule your pickup or delivery by sending us a text.
If a pickup is missed, we'll work with you to reschedule. A $10 missed pickup fee applies to cover driver time.
the Essentials
Essentials is our recurring pickup and delivery service designed to keep your laundry on a consistent schedule.
Your laundry is picked up and returned on a consistent schedule, and all delivery fees are waived.
Yes. You can update your service date or reschedule pickups at any time by emailing us.
The monthly subscription fee still applies, as your service time is reserved in advance.
Email info@norislaunderette.com at least 14 days before your next billing cycle with subject line "Cancellation" from your registered email.
We'll work with you to reschedule. A $10 missed pickup fee applies to cover driver time.
Still have a question? We'd rather answer it than leave you guessing.
info@norislaunderette.com